IT Support Plans

Secure, Predictable IT Plans for Growing Businesses

Choose the level of support that fits your business risk, size, and technology needs. Pricing starts with a base monthly retainer and may change based on users, complexity, compliance, servers, backup storage, and add-ons.

Book Your Free IT Assessment Schedule My Free Audit

Book your free IT assessment and we will help you choose the right level of protection, support, and planning.

Plans

Choose the IT Plan That Fits Your Risk Level

These plans are designed to help businesses self-select based on size, risk, and support needs.

Tier 0

IT Foundations

Starting at

$1,250/mo

Best for: Micro-businesses and small offices needing basic help desk support, patching, antivirus, and backup stability.

Business-hours remote service desk support
Break/fix troubleshooting
Daily full-system image backups
Managed antivirus
Systematic OS patching
Basic ISP/vendor communication
Onboarding: Email Authentication Baseline Setup for primary domain, including MX audit, SPF, DKIM, and DMARC p=none
Best fit for under 10 users

Book Your Free IT Assessment

Popular

Tier 1

IT Essentials

Starting at

$2,500/mo

Best for: Growing businesses that need proactive monitoring, backup management, email security, and a dependable outsourced IT department.

Everything in IT Foundations
24/7 remote monitoring
Proactive maintenance
Backup and disaster recovery support
Advanced email security
Web content filtering
Vendor management
IT budget guidance
Covers up to 12 users
Onboarding: Comprehensive SPF, DKIM, and DMARC p=none setup for primary domain and key third-party senders

Book Your Free IT Assessment

Tier 2

Business Pro

Starting at

$5,000/mo

Best for: Mid-sized businesses with complex systems that need active security monitoring, vulnerability management, firewall support, and advanced application support.

Everything in IT Essentials
24/7 SOC monitoring and threat triage
SIEM deployment
Vulnerability scans and remediation roadmap
Complete managed firewall
Advanced application administration
Complex tenant and cloud support
Covers up to 25 users
Email security management: Active DMARC monitoring with gradual enforcement toward quarantine and reject policies

Book Your Free IT Assessment

Tier 3

Security First

Starting at

$10,000/mo

Best for: High-risk, regulated, or security-focused organizations that need advanced protection, active threat response, and executive security guidance.

Everything in Business Pro
Managed Detection & Response
Active threat hunting and neutralization
Strategic vCISO guidance
Long-term security roadmaps
Board-level reporting
Security policy creation
Annual penetration testing
Unlimited covered onsite break/fix dispatch
Covers up to 50 users
Email infrastructure lockdown: Multiple domains, unlimited senders, active DMARC enforcement to p=reject, and shadow IT hunting

Book Your Free IT Assessment

Support Expectations

Target Response Times

Response times are targets, not guarantees. Resolution time depends on issue complexity, vendor response, client availability, hardware availability, and third-party systems.

Priority	Target Response	Examples
Critical	1 business hour	Company-wide outage or active security event.
High	4 business hours	One department blocked or VIP down.
Normal	1 business day	Single-user issue.
Low	2 business days	How-to question, small change, or non-urgent request.

What “Unlimited Support” Means

Unlimited support applies to covered break/fix support for existing managed systems during the applicable support window.

It does not include projects, training, user negligence, unsupported software, vendor-caused issues, cybersecurity incidents, data reconstruction, cabling, equipment replacement, or work outside the agreed scope.

Email Authentication Is Included in Onboarding

Each managed IT tier now includes an email authentication onboarding level, from SPF, DKIM, DMARC, and MX review through advanced DMARC enforcement and email infrastructure lockdown for higher-risk environments.

View Email & DNS Support

What Affects Pricing

Why Final Pricing May Change

The monthly retainer is based on more than the number of users. This keeps pricing fair and helps us support the real environment, not just a headcount.

Number of users
Environment complexity
Compliance needs such as HIPAA, PCI DSS, or SOC 2
Servers, virtual hosts, and database systems
Backup storage requirements
Security tools and add-ons
Onsite support requirements

📅

Not Sure Which Plan Fits?

Book a free IT assessment. We will talk through your users, systems, risk level, compliance needs, and support expectations.

Clear plan recommendation
No confusing tech jargon
No pressure to overbuy

Book Your Free IT Assessment

Prefer email? Reach us at contactus@youritpeeps.com.

Email Authentication & DNS

SPF, DKIM, DMARC, MX records, DNS cleanup, Microsoft 365 domain verification, spoofing protection, and email deliverability troubleshooting.

View Email & DNS Support →

Full Service Coverage

Services Covered Across Our IT Plans

Your plan determines the exact level of support, but these are the core service areas we provide.

Managed IT services
Remote service desk support
Break/fix troubleshooting
Workstation support
Server support
Endpoint management
Operating system patching
Managed antivirus
24/7 remote monitoring
Proactive maintenance
Backup and disaster recovery
BDR storage planning
Advanced email security
Web content filtering
Vendor management
IT budget guidance
Microsoft 365 administration
SPF, DKIM, and DMARC support
MX and DNS record troubleshooting
Email deliverability support
User setup and changes
Identity and access support
Managed firewall
SOC monitoring
SIEM deployment
Vulnerability management
MDR threat response
Strategic vCISO guidance
Security roadmaps
Annual penetration testing
Advanced application administration
ISP and vendor communication
Onsite dispatch options

Important Scope Note

Covered Support vs. Project Work

Monthly plans are built for ongoing maintenance, troubleshooting, administration, and support of existing systems.

Project work is quoted separately when it introduces new technology, changes architecture, requires dedicated planning, involves potential downtime, or includes bulk deployment work.

Rule of 5: Adding or changing 1–4 users, devices, email accounts, or basic web pages is usually routine support. Bulk changes of 5 or more are treated as billable project work.

Examples of Project Work

New system deployments
Major migrations
Infrastructure upgrades
Bulk user/device/email setup
Architecture redesigns
Dedicated engineering projects
Fixed-fee Statement of Work projects

Related Services

Related Services and Add-ons

In addition to managed IT plans, Your IT Peeps also provides web, local visibility, procurement, infrastructure, and project services.

Web + Local Visibility

Managed website care, WordPress updates, SSL, backups, uptime monitoring, local SEO, Semrush Local, and map rank tracking.

View Web + Local →

Server & Infrastructure

Basic servers, app/database servers, virtualization hosts, BDR storage, firewalls, VPN, and infrastructure planning.

View Infrastructure →

Procurement

Hardware, software, licensing, domains, Microsoft 365 identity setup, and business technology purchasing support.

View Procurement →

Project Work

Major migrations, new deployments, bulk changes, architecture redesigns, and SOW-based project work.

View Project Work →

Project & Quote Terms

How Project Work Is Quoted

Project work is quoted separately so scope, timeline, pricing, and deliverables are clear before work begins.

Minimum Project Fee

Project work is subject to a minimum project charge of $750, unless waived in writing.

Change Orders

Work not expressly listed in a signed Statement of Work requires a written change order. Change orders may affect price, timeline, scope, and deliverables.

Quote Validity

Signed quotes are valid for 15 days unless otherwise stated. Pricing may change due to vendor cost changes, renewal changes, or scope changes.

Want a Straight Answer on the Right Plan?

Book a free IT assessment and we will help you identify the plan that fits your business, not the most expensive one we can name with a straight face.

Book Your Free IT Assessment